Article 1 – Definitions

In these terms and conditions, the following definitions apply:
Supplementary Agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract, and these goods, content and/or services are delivered by the entrepreneur or by a third party on the basis of an arrangement with the entrepreneur;
Cooling-off Period: the period within which the consumer may exercise the right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business;
Day: calendar day;
Digital Content: data produced and delivered in digital form;
Durable Data Carrier: any device that enables the consumer or entrepreneur to store information in a way that allows for future consultation and unaltered reproduction, such as email or PDF files;
Right of Withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period without providing any reason;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance Contract: an agreement concluded in the context of an organised system for distance selling, whereby only or partly distance communication techniques are used;
Model Withdrawal Form: the European model withdrawal form as included in Annex I of these terms.

Article 2 – Applicability

1. These terms and conditions apply to every offer made by the entrepreneur and to any distance contract concluded between the entrepreneur and the consumer.
2. Prior to concluding a distance contract, the consumer will be provided with these terms and conditions. If this is not reasonably possible, the consumer will be informed where the terms can be accessed electronically and that they will be sent free of charge upon request.
3. If the contract is concluded electronically, these terms will be provided in a manner allowing the consumer to store them on a durable data carrier.
4. If additional conditions apply, the consumer may rely on the most favourable provision in case of conflict.

Article 3 – The Offer

1. If an offer is valid for a limited period or under certain conditions, this will be clearly stated.
2. The offer includes a complete and accurate description of the offered products, digital content, and/or services. Visuals must be a true representation. Obvious errors or mistakes do not bind the entrepreneur.
3. Each offer must include sufficient information so that the consumer understands their rights and obligations upon acceptance.

Article 4 – The Agreement

1. The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions.
2. If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt. Until confirmation is received, the consumer may cancel the agreement.
3. The entrepreneur takes appropriate technical and organisational measures to secure electronic data transfers. For electronic payments, a secure environment is provided.
4. Within legal limits, the entrepreneur may assess whether the consumer can fulfil their payment obligations. If there are valid reasons not to proceed, the entrepreneur may refuse the order or attach special conditions.
5. Upon delivery, the entrepreneur provides the following information on a durable data carrier:
   1. the business address of the entrepreneur;
   2. information on the right of withdrawal or its exclusion;
   3. details on warranty and after-sales service;
   4. the total price, including taxes and any additional costs;
   5. the method of payment, delivery, and performance;
   6. if applicable: the duration of the contract or termination conditions;
   7. the model withdrawal form.

Article 5 – Right of Withdrawal for Products

1. The consumer may cancel a purchase agreement within 14 days without giving any reason.
2. The cooling-off period starts the day after the consumer, or a third party designated by them (excluding the carrier), receives the product. For partial deliveries: the day of receipt of the last item.
3. During the cooling-off period, the consumer must handle the product and packaging with care, only using it as necessary for assessment (as would be allowed in a store).
4. If used beyond necessary assessment, the consumer is liable for diminished value.
5. If the entrepreneur has not provided all legally required information on the right of withdrawal, the cooling-off period is extended up to 12 months.

Article 6 – Exercising the Right of Withdrawal and Related Costs

1. If the consumer exercises the right of withdrawal, this must be reported within the cooling-off period via the model form or another unequivocal statement.
2. The product must be returned within 14 days after notification.
3. The consumer returns the product with all accessories, in original condition and packaging if reasonably possible, following the entrepreneur’s reasonable instructions.
4. The risk and burden of proof for timely return lie with the consumer.
5. Return shipping costs are borne by the consumer, unless the entrepreneur agrees to cover them.
6. If services or digital content delivery began during the cooling-off period, the consumer owes a proportionate fee for the delivered part.

Article 7 – Obligations of the Entrepreneur in Case of Withdrawal

1. If the entrepreneur allows electronic withdrawal notification, they will send confirmation upon receipt.
2. The entrepreneur reimburses all consumer payments, including standard delivery charges (excluding extra costs for alternative delivery), within 14 days of the withdrawal notice.
3. Refunds are made using the same payment method unless agreed otherwise.
4. The entrepreneur may wait to refund until the product is returned or the consumer provides proof of return.

Article 8 – Exclusion of the Right of Withdrawal

1. The right of withdrawal is excluded for the following, provided clearly stated in the offer:
   a. Products that, by nature, are inseparably mixed with other goods after delivery;
   b. Unsealed hygienic products (e.g., care items);
   c. Custom-made or personalized products;
   d. Audio/video recordings and software if unsealed;
   e. Digital content not supplied on a tangible medium, if delivery started with prior consent during the cooling-off period.

Article 9 – The Price

1. During the validity period, prices of products/services will not be increased, except for VAT or legal changes.
2. Price increases within 3 months of contract conclusion are only allowed if legally required.
3. All prices include VAT and are clearly stated.

Article 10 – Conformity and Warranty

1. The entrepreneur guarantees that delivered products/services meet the contract, listed specifications, reasonable usability, and legal requirements.
2. Additional guarantees do not affect the consumer’s legal rights.
3. An additional guarantee means any commitment by the entrepreneur or third parties that grants rights beyond legal obligations.

Article 11 – Delivery and Performance

1. The entrepreneur handles order acceptance and performance with care.
2. Delivery takes place at the address provided by the consumer.
3. Orders are fulfilled within the stated delivery time, or within 30 days if not specified. The consumer will be informed of delays and may cancel the contract free of charge.
4. Upon cancellation, the consumer is refunded within 14 days.
5. The risk of loss or damage lies with the entrepreneur until delivery to the consumer or designated third party.

Article 12 – Duration Transactions: Term, Termination and Renewal

1. The consumer may terminate an indefinite contract at any time with a notice period of no more than one month.
2. A fixed-term contract may be tacitly renewed for an equal duration unless otherwise agreed and the consumer was informed clearly and in time.
3. The consumer can cancel such agreements in the same manner they were concluded.

Article 13 – Payment

1. Unless otherwise agreed, payment must be made within 14 days of contract conclusion.
2. In case of prepayment, the order will not be executed until payment is received.
3. The consumer must report inaccuracies in payment details without delay.
4. If payment is not made on time, the consumer owes statutory interest after a reminder and a 14-day period. The entrepreneur may charge reasonable collection costs.

Article 14 – Complaints Procedure

1. The entrepreneur has a clear complaints procedure and handles complaints accordingly.
2. Complaints must be submitted fully and clearly described within a reasonable period.
3. The entrepreneur responds within 14 days or indicates when a substantive reply will follow.
4. The consumer may also submit complaints via the European ODR platform (Online Dispute Resolution).

Article 15 – Disputes

Only Dutch law applies to contracts between the entrepreneur and the consumer.

Article 16 – Additional or Deviating Provisions

Additional or deviating provisions may not be to the consumer’s disadvantage and must be documented in writing or made available on a durable data carrier.

Article 17 – Model Withdrawal Form

The model withdrawal form is attached to these terms. Use is optional for the consumer.

Article 18 – Privacy and Data Protection

The entrepreneur processes personal data in accordance with the General Data Protection Regulation (GDPR). See the privacy policy for more details.

Article 19 – Disclaimer

Although great care has been taken in compiling this website, no guarantees are given regarding the accuracy or completeness of the information. The entrepreneur is not liable for consequences of activities undertaken based on this website.